How to Record a Customer's NSF Check in QuickBooks Online

Step 1: Create two Service items

The first step is to create Service items for the bounced check and fees.

Select the Gear icon at the top.
Under Lists, select Products and Services.
Select New.
In the Product/Service information panel, select the Service item.
In the Name field, enter "Bounced Check".
From the Income account drop-down, select the bank account the check was returned on.
Select Save and new to create the second item.
In the Name field, enter "Bounced Check Fee".
From the Income account drop-down, select or add an income account called Bounced Check Fees. Alternatively, select an existing expense account that you use to track your bank charges.
Select Save and Close.

Once the service items are created, you must create an invoice for the amount of the bounced check and fees:

Select New ⨁.
Under Customers, select Invoice.
Select the Customer name and enter the date the check bounced in the Invoice date field.
In the Product/Service column, select the bounced check item you created.
Enter the amount of the bounced check in the Amount field.
On the second line of the Product/Service column, select the Bounced Check Fee item.
Enter the Amount to charge the customer for the bounced check.
Select Save and close.

The next step is to record the bank service charge as an expense:

Select New ⨁.
Under Vendors, select Expense.
From the Payment account drop-down, select your bank.
In the Payment date field, enter the date the check bounced.
Enter “NSF fee” in the Ref no. field.
Under Category details, in the Category field, select the expense account that tracks charges from your bank.
Enter the amount your bank charged you for the bounced check in the Amount column.
Select Save and Close.

When you receive payment from your customer, you must record it and link it to the invoice you created.